FAQs

We deliver same-day delivery to the following locations:

• Canberra,
• Queanbeyan
• Jerrabomberra
• Googong township.

Rural deliveries outside Canberra are currently unavailable until further notice.

We do not deliver to Carwoola.

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Unfortunately, you cannot pick a specific delivery time.

All orders are dispatched from 10am and can be delivered up until 6 pm.

Due to different hours for business and schools we do our best to get these out ASAP. For more information about specific deliveries please see the delivery page 

If the flowers are in transit, the courier must continue with the delivery journey so other deliveries are not missed. We cannot guarantee same-day delivery for updated addresses whilst orders are with the courier.

Depending on the time we are notified of a changed address, we will determine if your delivery can be redelivered on the same day.

Please note that this will incur a re-delivery fee of $19.00.

If the flowers are unable to be re-delivered on the same day, they will be available for next day collection, either in store or re-delivery the following business day.

We deliver Monday to Friday, from 9am – 6pm.

We DO NOT deliver on weekends.

Our delivery fee for Canberra, Queanbeyan, Jerrabomberra, and Googong Township $19.00.

 

For all sizing information, please see our Size Guide page.

This is only available for pickup in-store.

If you are ordering more than one arrangement for different delivery locations, they will need to be submitted as separate orders.

 

If the recipient is not home, our courier will leave the arrangement in safe spot near the door out of the weather.

Our couriers reserve the right to take the arrangement back to the studio if their safety is at risk and/or it is deemed unsafe to leave the arrangement.

For secured houses, or a unit complex, the sender will have the option to leave in a safe spot if there is no answer, or they can request to sent back the order back to our studio for the next available collection time, or re-delivery (redelivery will incur a $19.00 fee).

 

If you are looking at a product and the delivery date is greyed out and not available this means we have sold out for that day, you can still order for a future date.

Our flower bar is made up of fresh seasonal blooms. Availability is dependent on seasonal availability and wholesaler availability. This determines colours and flower varieties that are available on the flower bar each day.

Our flowers are based around a colour palette, and our florists use mixed seasonal blooms in that colour tone, and built the bunch to the size amount you have selected.

If you are after a specific arrangement, please email hello@thefloralsociety.com.au to order a custom arrangement. Please include photos and inspiration you are after.

Please note: whilst we always strive to fulfill our customer’s requests, it is dependent on suppliers, timeframes and general availability. We recommend contacting us with a minimum of 5 business days before the specific date.

Yes, we do! For all event enquiries, please click on the Event Form on our website.

Once you have received your blooms, it is best to remove the wrap, as well as the plastic and floral foam that is attached to the bottom of the flower stems.

Do not remove the floral clear tie tape, this holds the arrangement together.

Once removed, recut all stems (1-2cm) on a 90-degree angle. Ensure flowers are placed into fresh, clean water and keep all flowers and foliage above water level.

To ensure the longevity of your blooms, recut the stems and change water regularly. Ensure the flowers are kept away from heaters, direct sunlight and fruit.

Yes, if you’re in a rush you can pre-order your arrangement to collect in-store, please allow a minimum of 30 mins notice.

Pick your product on our website, and pick if your presentation. Use our calendar to select your pick up date.

Select your pick up time at checkout.

Yes, we open on these days and we offer delivery. You will need to order from our Mothers Day or Valentines Day Menu when this becomes available online closer to the date.

Sign up to our email list, follow our Instagram and Facebook for updates.

In some cases if you choose to pay with Paypal they may  hold payment for 24 hours as a security precaution. This can happen for many reasons, such as you haven’t sent money in a while or you’re sending money to someone new.

If you are wanting to use Paypal please try to order in advance as much as possible.

We will not send out the order until the payment has come through with Paypal. If there is any issues with your Paypal account please contact Paypal.

When ordering via DoorDash you need to contact them directly about your order.

If you select delivery, DoorDash will allocate one of there drivers to come and collect your order. There is tracked delivery via the DoorDash app, which you can monitor.

DoorDash will have their own prices, deals and promotions if you order from them directly.

If you have an questions please contact DoorDash directly. Click here to go to DoorDash’s website www.doordash.com/home.

Download the DoorDash app. This will show you live delivery updates for your order.

DoorDash assign their own delivery drivers.

If you have any questions regarding your order on DoorDash you need to contact DoorDash directly.