Privacy Policy
Updated 30 July 2024
THE FLORAL SOCIETY respects your privacy and we are committed to the protection of your personal information. As such, the information we collect from you is strictly confidential and bound by the Privacy Act 1998 and Privacy Amendment Act 2012 which outline the principles concerning the privacy of individuals. What information do we collect and why do we collect it?
YOUR CONSENT
By using our site, you consent to this privacy policy.
COLLECTION OF PERSONAL INFORMATION
We collect your Personal Information for the primary purpose of providing our services to you and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. Whilst many aspects of the site can be accessed without providing personal information, we will collect personal information from you when you register, place an order, subscribe to our newsletter, respond to a survey/competition or fill out a form on THE FLORAL SOCIETY website or in store.
When appropriate, you may be asked to provide the following information about yourself:
- Your name
- Your address
- Your contact phone number(s)
- Your email address
- Your credit card details
When appropriate, you may also be asked to provide the following information about the recipient. When providing that information, you a representing to us that you are authorised to provide that information on behalf of the recipient.
- Their name
- Their delivery address
- Their contact phone number
Additionally, when required and appropriate, you may be asked to provide feedback and/or further information (including photos) in regards to your purchase.
For each request to the THE FLORAL SOCIETY website, we expressly collect the following non personal information via the web server software about the device (computer/phone/tablet etc) connecting to it for our own troubleshooting, security, marketing and statistical purposes:
- The IP address of the device making the request
- The browser type, version and language
- The date and time the device accessed the site
- The previous page the device visited (‘referrer’)
- The pages the device accessed and any documents downloaded
- The success/failure code of the request, and
- The devices operating system.
WHAT OTHER INFORMATION IS COLLECTED?
THE FLORAL SOCIETY also uses Google Analytics which is a web analysis service provided by Google. Google utilises the data collected to track and examine the use of www.THEFLORALSOCIETY.com.au, to prepare reports on its activities and share them with THE FLORAL SOCIETY and other Google services.
SHARING OF YOUR PERSONAL INFORMATION
THE FLORAL SOCIETY may engage other companies to provide services on and for our behalf, including but not limited to; providing an email service, file and image hosting, processing transactions or customer freight shipping, marketing, etc . Those companies will be permitted to obtain only the personal information they need to deliver the service.
For example, Klaviyo is engaged to manage our online email database and marketing system. You can find further details on how Klaviyo handles your Personal Information here: https://www.klaviyo.com/legal/privacy
THE FLORAL SOCIETY takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.
HOW DO WE SECURE AND PROTECT PERSONAL INFORMATION
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
All sensitive/payment information you provide or view online with THE FLORAL SOCIETY is transmitted between your device and the THE FLORAL SOCIETY website using Secure Socket Layer (SSL) technology which ensures this information is encrypted (unreadable without a key) between your device and our firewall protected network.
Credit card information may also be held by our payment gateway with the data only accessible by those authorised with special access rights to such systems, and whom are required to keep the information confidential.
DO WE USE COOKIES?
Yes. We use cookies to help us remember and process the items in your cart and understand and save your preferences for future visits.
The website also uses cookies to help keep track of items you put into your shopping cart including when you have abandoned your cart, and this information is used to determine when to send cart reminder messages via SMS.
DISCLOSURE OF INFORMATION TO THIRD PARTIES?
Your Personal Information may be disclosed in a number of circumstances including the following:
- Third parties where you consent to the use or disclosure; and
- Where required or authorised by law.
Our website may contain links to third party websites, which we think might interest you. Please note however that once you leave our site, the information you share with other websites are subject to their privacy practices. Their privacy policy is different and not covered by our privacy policy.
REGISTRATION
We encourage you to register when using our website, however, it is not required. Our registration form requires users to give us contact information such as name, email address, and password. Registration helps us to provide you with a quick and simple checkout experience, whilst also allowing you to view content that you otherwise would be unable to access. The customer contact information you supply on the registration form will be used to contact you concerning the status of an order or to answer your questions. In addition, unless you choose otherwise, it will be used to send you email, and/or SMS updates about upcoming sales, newsletters, promotions and product information.
MARKETING COMMUNICATIONS
We may use and disclose your Personal Information to send you information about the products or services we offer, as well as other information that may be of interest to you. We may send this information in a variety of ways, such as by mail, email, SMS, telephone, social media or by customising online content and displaying advertising on our websites. If you do not wish to receive any of these marketing communications, you can opt out by following the unsubscribe instructions included in the relevant marketing communication, or by contacting us by email at hello@thefloaralsociety.com.au. Please note it is not possible to unsubscribe from non-promotional (transactional) communications relating to your online orders or the operation of your account.
The website uses cookies to help keep track of items you put into your shopping cart including when you have abandoned your cart and this information is used to determine when to send cart reminder messages via SMS.
PAYMENTS
We use a third-party payment processor to process payments made to us. In connection with the processing of such payments, we do not collect, process, use, share, store or disclose any Personal Information or payment information (such as credit card and bank account details). Rather, all such information is provided directly to our third party processor, Stripe, or by PayPal or After Pay, whose use of your Personal Information is governed by their privacy policy. To view their privacy policy please refer to the links below which may be viewed at:
- After pay privacy policy – https://www.afterpay.com/en-AU/privacy-policy
- PayPal privacy policy – https://www.paypal.com/myaccount/privacy/privacyhub
- Stripe privacy policy – https://stripe.com/au/privacy
ANONYMITY
We understand that sometimes part of the joy of sending flowers can be in giving them from ‘your secret admirer’. During our online checkout process, you will be given the option to remain anonymous to the recipient of the flowers. If you select this box, we will not disclose your name to the recipient. If you do not select this box, you authorise us to disclose your full name to the recipient. Otherwise, we will only discuss your order details with the person who placed the order, their representative or with the nominated recipient of the gift.
HOW CAN I UPDATE/CORRECT MY DETAILS?
If you believe that your information may be incorrect or inaccurate or you simply wish to update it, you may access this information by logging into your account on the THE FLORAL SOCIETY website and selecting the ‘update your details’ following the prompts.
CHANGES TO OUR PRIVACY POLICY
If we decide to change our privacy policy, we will post those changes on this page.
CONTACTING US
THE FLORAL SOCIETY welcomes your comments and feedback regarding this Privacy Policy. If you have any questions about this Privacy Policy or any concerns about your personal information, or simply would like further information, please contact us.
ADDITIONAL PRIVACY INFORMATION
If you are interested in obtaining additional information of privacy, you can visit the Australian Federal Privacy Commissioner’s Website at www.privacy.gov.au.