Delivery & Click and Collect
Updated 30 May 2024:
CUT OFF TIMES:
Same day delivery is available until 1:30pm unless sold out prior. Delivery will be available to Canberra, Queanbeyan, Jerrabomberra, and Googong Township (not rural).
For Schools the cut off time is 10am for same day delivery.
Rural deliveries are currently unavailable.
CLICK & COLLECT:
Add your product to the checkout cart. At the checkout page you can enter a pickup time before paying. Click & Collect will be available from 9am to 4pm, Monday-Friday.
Please allow 30 minutes for our florists to create your arrangement.
DELIVERY INFORMATION:
Contactless delivery will be undertaken. The Floral Society takes no responsibility if the flowers are stolen after our service has been provided.
We do not offer any interstate deliveries, and do not use third party companies such as Interflora.
RURAL DELIVERY LOCATIONS:
This service is currently unavailable.
DELIVERY TIMES:
The Floral Society deliver between 9:00am and 6.00pm Monday to Friday.
Due to the high volume of orders across multiple locations, external controls such road delays, and the predefined delivery routes, we are unable to give you an exact delivery time. Your times are noted, but not guaranteed.
For Businesses we will deliver these as soon as possible, but this can be from any time up until 5:30pm.
If a business closes earlier, please make sure you note this at the checkout page before paying.
The Floral Society takes no responsibility if the receiver leaves early from work on the day of delivery. To avoid this, we recommend sending to a residential address.
School deliveries will be delivered prior to 3pm.
CHANGE TO DELIVERY INFORMATION:
If you need to change the delivery address, please contact us as soon as possible via email hello@thefloralsociety.com.au or contact our store Monday to Friday 9am to 4pm.
In the event of a change of delivery address happens whilst your delivery is in transit with the courier, we cannot guarantee the same day delivery. We will always do our best to accommodate your needs to ensure prompt delivery or organise pick-up from our store where possible.
DELIVERY COSTS:
Standard delivery fee is $17.00.
If you need to have your flowers re-delivered due to failed delivery, you will need to pay $17.00 to cover our delivery companies collection fees.
This price does not include event florals. The cost of delivery for events (i.e. weddings, christenings, parties etc) can vary depending on the event.
RESIDENTIAL HOUSES AND UNITS THAT ARE NOT SECURE:
If there is no answer, flowers will be left by the door in a safe, cool, and shady spot.
BUSINESSES:
For businesses, please include the following information:
- Name of the business
- If the flowers should be delivered to reception, a security desk, or other instructions.
- Any other important building access information
- If the order will be left at main reception or security for collection
- Please ensure the recipient will be at work on that day prior to ordering.
If the flowers are in transit, and the recipient leaves work earlier on that day of the order, please contact us ASAP. We will coordinate pick up or redelivery at the next available time, depending on the time and new address details some day delivery may not be possible.
GOVERNMENT BUILDINGS:
Please include the following with your order:
- Name of Government Department
- Building name, building number/level
- Important access information i.e., take to security desk
- Direct work phone number/business unit area
Please be aware some government buildings do not allow deliveries to be left at the front desks/security desk unattended until the individual comes down to collect it.
For businesses that do not allow this please make note at the checkout and provide sender details. The delivery driver will give curtesy calls and attempt to contact the receiver for collection.
Please note if there is no answer after several attempts, the delivery driver must continue with their journey to avoid other people missing out on same day delivery. This will result in a failed delivery.
If this results in a failed delivery you will be notified by The Floral Society Team.
SECURED UNIT COMPLEXES (INTERCOM ACCESS TO BE ALLOWED INTO BUILDING):
If flowers are going to a secure complex that requires intercom access, and someone to buzz them into the building, the sender will have the following options at the checkout page:
- Leave the flowers unattended at the main entrance if there is no answer. The delivery driver will contact the sender phone number that is provided with the order. The Floral Society will take no responsibility for lost or damaged flowers once left at the main entrance or outside of the delivery location.
- Alternatively, the sender can to have the flowers sent back to the store and have them redelivered to the same address or updated address. Please note there will be a $17 redelivery fee to have the same bunch redelivered and same day delivery is not guaranteed.
The delivery driver will attempt too call the person receiving the flowers on arrival, and if no answer will follow the option the sender has requested.
HOSPITALS:
Please contact the Hospital prior to ordering to double check if the person receiving the flowers has not been discharged.
For Private Hospitals this will be left at the main reception for staff/nurses to pass on.
AGED CARE FACILITIES
Any deliveries going to an Aged Care Facility will be left at the reception for staff to distribute.
MEDICAL PRACTICES:
Deliveries will be left at the front reception for staff to distribute.
WHAT HAPPENS IF A FAILED DELIVERY OCCURS?
In the event of a failed delivery, same-day delivery is not guaranteed, this is due to our multiple pre orders and flowers being in transit.
The Floral Society will be in contact with the person sending the flowers in these circumstances to arrange redelivery or collection from the Fyshwick store at the next available day and time.
FAILED DELIVERIES THAT REQUIRE REPLACEMENT BUNCHES:
Please remember that our flowers are perishable products. Our store will attempt to contact the sender to arrange a re-delivery. Please contact us ASAP within 24-48 hours by phone or email to organise a re-delivery to resend the same bouquet.
Our florists have designed this fresh bouquet especially for your order and have delivered as per your information. Remember these are perishable products that do not last forever.
The Floral Society will do our best to follow up and contact the sender to organise a redelivery or collection from our store. Please make sure all your contact information is current and correct.
If you make contact within 3 days of the original delivery date and you wish to send the original bouquet, there will also be a redelivery fee of $17.00 to resend the original bouquet.
If you contact The Floral Society 5 days after the original delivery date, there will be an amending fee to re-send the same bouquet. The prices are outlined below:
- Small $35
- Medium $75
- Large $112
- Extra Large $150
Please note if you wish to have the bunch re-delivered this will incur a $17.00 delivery fee on top of the above amount. The Floral Society takes pride, time and resources when preparing these bouquets especially for your order.
You agree as part of terms and conditions that should you not make any contact within 10 days after the first delivery date, you agree when ticking the terms and conditions at checkout to forfeit your flowers and will be required to place a new order online. No refunds or replacement bunches will be issued in these circumstances.
In very rare cases where our courier has not delivered to the correct address the above fees will not apply.
EXTRAS:
Order prior to 1:30pm for same day delivery under the extras page. One bottle of wine must be purchased and paired in conjunction with flowers over $60 dollars due to ACT liquor licensing laws.
ORDER STATUS
Email updates will be sent out regarding your order, check your emails, and spam. If you have any questions please email hello@thefloralsociety.com.au and we will endeavour to respond ASAP please be patient with us as we are making beautiful blooms.