Delivery & Click and Collect

Updated 27 August 2021:

DELIVERY INFORMATION DURING CORONAVIRUS (COVID- 19):

Same day delivery is available until 2pm unless sold out prior. Delivery will be available to Canberra, Queanbeyan, Jerrabomberra and Googong Township (not rural).

Contactless delivery will be undertaken. Flowers will be left by the front door for collection at a residence, and non-contact will also be arranged for other business or locations.

The Floral Society takes no responsibility if the flowers are stolen after our service has been provided.

You must indicate on your order if a person you are sending  the flowers too is in quarantine. 

Canberra Hospital is NOT accepting ANY Deliveries.

Rural delivery will not be available during this lockdown period time. 

Deliveries will also not be available for any residential secured units where a person is quarantining, as contact will need to be made to deliver the flowers.  

We do not offer any interstate deliveries such as interflora. 

CLICK & COLLECT

The shop front will be closed, however if you pre order online and select click and collect you will be able to come into the store to collect the bunch.

Click on all options, and select a pick up date using the calendar. At the checkout page you can confirm the pick up time.

Please note the shop front will only be open for Click & Collect customers only.

Click & Collect will be available from 9am to 4pm.

DELIVERY LOCATIONS:

The Floral Society delivers to every suburb throughout the Canberra, Queanbeyan, Googong township, Jerrabomberra and Hall Township for $15.00

We also deliver to the following rural locations (same day delivery cut off before 10am.- the below locations are $30.00).

We do not deliver to the following areas: Yass and Tharwa.

We do not offer any interflora services.

CUT OFF TIMES

We offer same-day delivery on orders placed prior to 2pm (or unless we sell out prior).

We offer same-day delivery for rural orders placed prior to 10am (or unless sold out prior)

DELIVERY TIMES

The Floral Society delivers between 11:00am and 6.00pm Monday to Friday.

Due to the high volume of floral orders across multiple locations, external controls such road delays, and the predefined delivery routes, we are unable to give you an exact delivery time.

Your times are noted, but not guaranteed.

Due to business having a closing time, we will delivery these as soon as possible anytime up until close of business 5:30pm. If a business closes earlier, please note this at the checkout.

The Floral Society takes no responsibility if a recipient leaves early from work on the day of delivery. To avoid this, we recommend sending to a residential address.

As school operation hours end at 3pm, any school delivery will be delivered any time prior to 3pm.

If you need to arrange early delivery prior to 11am please contact the store hello@thefloralsociety.com.au in advance (at least 2 days prior to the scheduled delivery). We will contact our delivery courier and try our best to organise an early delivery, we will advise you if this is possible prior to placing your order online.

CHANGE TO DELIVERY INFORMATION

If you need to change the delivery address of your blooms, please contact us as soon as possible via email hello@thefloralsociety.com.au or phone. Phone hours are Monday to Friday 9am to 4pm.

In the event of a change of delivery address, same-day delivery is not guaranteed, we will try our best to work between the new details and coo-ordinate this with our courier.

If you contact us to change your delivery information whilst your delivery is in transit with the courier we cannot guarantee the same day delivery. We will always do our best to accommodate your needs to ensure prompt delivery or organise pick-up from our Flower Bar in Fyshwick, where possible.

DELIVERY COSTS

Standard delivery fee is $15.00. Rural delivery fee is $30.00

If you need to have your flowers re-delivered due to failed delivery, you will need to pay $15.00 (standard delivery fee) or $30.00 (rural delivery fee).

BUSINESSES:

For businesses please include the following information:

Please double check that business places are still not working from home prior to ordering to avoid a failed delivery.

Orders will be left at main reception or security for collection. Make sure the receiver will be at work on that day prior to ordering.

The Floral Society close of business time frame is 5:30pm, if a business closes earlier please put this in the notes at the checkout field.

If the flowers are in transit, and the receiver leaves work earlier on that day of the order, please contact us ASAP. We will coordinate pick up or redelivery at the next available time.

Please be aware if the delivery driver has the flowers in transit and or has attempted to deliver and we wrong the time we are notified you may be required to pay a $15.00 redelivery fee.

GOVERNMENT BUILDINGS:

Please include the following with your order:

Some government buildings do not allow deliveries to be left at the front desks/security desk unattended.

For businesses that do not allow this please make note at the checkout and provide sender details. The delivery driver will give curtesy calls  and attempt to contact the receiver for collection.

Please note if there is no answer after several attempts, the delivery driver must continue with their journey to avoid other people missing out on same day delivery. This will result in a failed delivery.

If this results in a failed delivery you will receive an email and text notification from The Floral Society team.

RESIDENTIAL: 

If there is no answer, flowers will be left by the door in a cool shady spot.

SECURED UNITS AND RESIDENTIAL COMPLEXES:

If flowers are going to a secure complex please make sure the receiver is home. 

The delivery driver will ring the receiver through their telecom upon arrival.

If the sender has provided the contact information for the person receiving the flowers with their order. Our courier will also attempt to contact them upon arrival, if there is no answer through their telecom.

Please note if there is no answer after several attempts, the delivery driver must continue with their journey to avoid other people missing out on same day delivery.

If this results in a failed delivery you will receive an email and text notification.

The Floral Society will contact the sender to arrange collection or delivery at the next available time.

Due to the flowers being in transit, same day delivery or collection may not be garneted. Our staff will try our best to coordinate with person who organised to send the flowers.

HOSPITALS:

Please be aware there are limits with the number of people entering Hospitals due to covid-19.

Please contact the Hospital prior to ordering to double check if the person receiving the flowers has not been discharged.

For Private Hospitals this will be left at the main reception for staff/nurses to pass on.

AGED CARE FACILITIES

Any deliveries going to an Aged Care Facility will be left at the reception for staff to distribute

MEDICAL PRACTICES:

Deliveries will be left at the front reception for staff to distribute.

WHAT HAPPENS IF A FAILED DELIVERY OCCURS?

In the event of a failed delivery, same-day delivery is not guaranteed, this is due to our multiple pre orders and flowers being in transit.

The Floral Society will be in contact with the person sending the flowers via text and email in these circumstances arrange redelivery or collection from the Fyshwick store at the next available day and time. If the flowers need to be resent this will incur a re-delivery fee of $15.00.

HUMP DAY WEDNESDAYS:

Any orders for delivery or pick up on Wednesdays will receive a free dessert from The Sugar Deli (an online dessert store).

This is complementary from The Floral Society and is available UNTIL SOLD OUT. For any health concerns or allergies please contact the sugar deli www.thesugardeli.com.au . The Floral Society takes no responsibility for this.

If you do not wish to include this with your order please indicate this at checkout in notes.

If your order results in a failed delivery and you need the flowers delivered for another day, the dessert will not be included due to health concerns.

Please note – there is only one selection of dessert each week.

FAILED DELIVERIES THAT REQUIRE REPLACEMENT BUNCHES

Please remember that our flowers are perishable products. Our store will attempt to contact the sender to arrange a re-delivery. Please contact us ASAP within 48 hours by phone or email to organise a re-delivery to resend the same bouquet.

Our florists have designed this fresh bouquet especially for your order, and have delivered as per your information. Remember these are perishable products that do not last forever.

The Floral Society will do our best to follow up and contact the sender to organise a redelivery or collection from our store. Please make sure all your contact information is current and correct.

If you contact within 3 days of the original delivery date and you wish to send the original bouquet, there will also be a redelivery fee of $15.00 to resend the original bouquet.

If you contact The Floral Society 5 days after the original delivery date, there will be an amending fee to re-send the same bouquet. The prices are outlined below:

Please note if you wish to have the bunch  re-delivered this will incur a $15.00 delivery fee on top of the above amount. The Floral Society takes pride, time and resources when preparing these bouquets especially for your order.

You agree as part of terms and conditions that should you not make any contact within 10 days after the first delivery date, you agree when ticking the terms and conditions at checkout to forfeit your flowers, and will be required to place a new order online. No refunds or replacement bunches will be issued in these circumstances.

In very rare cases where our courier has not delivered to the correct address the above fees will not apply.

EXTRAS:

If you have only ordered a candle (without a bouquet) please allow up to 24-28 hours with these deliveries, as flowers will take priority if our delivery delivery is unable to take more for that day.

If candles, vases or wines are ordered in conjunction with a bunch of flowers they will be sent out on the same day delivery.

1 bottle of wine must be purchased and paired in conjunction with flowers over $55 dollars e.g  (S) Petite size bouquet, due to ACT liquor licensing laws.

ORDER STATUS

You will receive email updates regarding your order, check your emails, and spam. If you have any questions please email hello@thefloralsociety.com.au  and we will endeavour to respond ASAP please be patient with us as we are making beautiful blooms.